Refund policy
Returns
We understand that sometimes plans change.
Unused, unopened items in their original packaging may be returned within 7 days of delivery.
To be eligible for a return, items must be:
- Unused and unassembled
- In original packaging
- Returned within 7 days of delivery
Because of the size and nature of our products:
- Customers are responsible for return shipping costs.
- A $125 restocking fee applies to approved returns.
- Personalized items and custom orders are final sale and cannot be returned.
If you have questions about whether your order qualifies for a return, please reach out to us at support@simplysori.com.
Beddy's® Returns
Beddy's® products follow a separate return policy managed directly through Beddy's®.
- Beddy's® products may be returned within 30 days of delivery for any reason.
- Return shipping is free for all approved Beddy's® returns.
- Refunds are typically processed within approximately 5 business days after the return is received.
To begin a Beddy's® return, you'll need your order tracking number and zip code.
If you need help locating your tracking number, please contact us at support@simplysori.com or contact Beddy's® directly at hello@beddys.com.
Cancellations
We gladly accept order cancellations before production begins.
Because each Simply Sori product is built to order, once production has started we are unable to cancel the order.
If you need to make a change or request a cancellation, please contact us as soon as possible at support@simplysori.com and we'll do everything we can to help.