Returns

We understand that sometimes plans change. Unused, unopened items in their original packaging may be returned within 7 days of delivery.

To be eligible for a return, items must be:

• Unused and unassembled;
• In original packaging; and
• Returned within 7 days of delivery.

Because of the size and nature of our products:

• Customers are responsible for return shipping costs.
• A $150 restocking fee applies to approved returns and you will be charged for any damage to the items upon return inspection.
• Personalized items and custom orders are final sale and cannot be returned.
• Please note that natural variations in wood grain, color, and finish are characteristic of solid-wood furniture and are not considered defects and are not eligible for return.

If you have questions about whether your order qualifies for a return, please reach out to us at support@simplysori.com before shipping anything back.

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us at support@simplysori.com within 5 days of delivery with your order number and photographs of the damage and the packaging. We will work with you to make it right through repair, replacement, or another appropriate remedy. Please note that natural variations in wood grain, color, and finish are characteristic of solid-wood furniture and are not considered defects and are not eligible for return.

Cancellations

We gladly accept order cancellations before production begins. Because each Simply Sori product is built to order, once production has started we are unable to cancel the order. If you need to make a change or request a cancellation, please contact us as soon as possible at support@simplysori.com and we’ll do everything we can to help.

How Refunds Are Issued

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds (less any applicable restocking fee and shipping costs) will be issued to your original payment method within a reasonable time, typically within 7–10 business days after we receive and inspect the returned item. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Beddy’s® Returns

Beddy’s® products follow a separate return policy managed directly through Beddy’s®.

• Beddy’s® products may be returned within 30 days of delivery for any reason.
• Return shipping is free for all approved Beddy’s® returns.
• Refunds are typically processed within approximately 5 business days after the return is received.

To begin a Beddy’s® return, you’ll need your order tracking number and zip code. If you need help locating your tracking number, please contact us at support@simplysori.com or contact Beddy’s® directly at hello@beddys.com. You can start a Beddy’s® return at https://beddys.com/pages/returns.

Questions

If you have any questions about this Shipping & Return Policy, please contact us at support@simplysori.com.

Last Updated: July 18, 2026